Payment Policy

The doctors and staff members of Family Pet Hospital understand that you want to do what is in the best interest of your pet. Sometimes the costs associated with these decisions can be difficult, however; veterinary businesses, such as Family Pet Hospital are not funded by any outside government agencies, non-profit organizations, or donations from the public. Collecting payment when services are provided guarantees our ability to keep the hospital stocked with appropriate medications and supplies, well equipped with necessary diagnostic tools, and staffed with an enthusiastic and passionate team of dedicated employees.   

Due to the difficulty of providing accurate estimates for potential veterinary treatments over the phone for traumatic injury or illness, our staff can provide simple estimates for the necessary office visit, including the physical examination of the patient, and consultation with the veterinarian. Once the physical examination has been completed, the veterinarian will gladly provide the client with all of the different options available for treatment, and the estimated costs for each treatment plan upon request. 

Hospitalization: If the patient is to be admitted into the hospital, a deposit equaling at least 75% of the estimated cost for treatment is expected at time of admission.  All remaining charges are due at time of discharge. Surgery: If the patient is admitted for surgery, a deposit equaling at least 50% of the high end of the estimated cost for treatment is expected at time of admission.  All remaining charges are due at time of discharge.  

*NOTE: Under some circumstances, 100% of the estimated costs may be required before admission for hospitalization or surgery